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Update Friday 24th December:
Our customer support services will be back up to near full capacity from Friday 24th December. Global chat support will be available from 9am-3am PST. India chat support will be available from 12pm-9pm PST. Please continue to be patient with our staff, we anticipate that we will be back to full capacity from 2nd January.
Update Tuesday 21st December:
We are open for support with limited operating hours, 6pm-3am PST. Please be patient with our staff as we try our best to operate at full capacity in the coming days.
As of Friday December 17th, our partner contact centre in Cebu, Philippines has had to temporarily close due to a typhoon which has caused flooding on site and widespread power outages and evacuations all over the country.
At present, you may experience higher than normal wait times on messaging and in Q&A on community.
Please note that over the weekend our chat will be unavailable.
We are continuing to monitor the impact to both our support teams and our customers and thank you for your patience during this time. Our team is working hard to ensure everything is being looked after and will keep you informed should things change.
In the meantime, please do check out our wide range of self-help content in our QuickBooks International Community.