Thanks for the update, @katjc123.
To further assist you in adding your accountant, I recommend contacting our Customer Care team. This way they can conduct a formal investigation to determine what's preventing you from setting up your accountant. They also have specific tools to pull up your account in a secure place and check your setup. To connect with them, please refer to these steps:
- Go to the Help menu.
- From the Assistant tab, enter a brief description of your concern. Example: Add accountant in QuickBooks Online.
- Then, type Talk to a human.
- Select Yes, then Get help from a human.
- Choose either Start a Chat or Have us call you.
Our support operation hours are from Monday to Friday 9:30 AM to 6: PM. To know more, see this link:
QuickBooks Online Support.
If you have further concerns about adding your accountant to QBO, please leave a reply below. I'm always around to help you.
