I'm here to make sure you can get your accountant added to QuickBooks without a moment's delay, @katjc123.

Issues like unresponsive or broken pages are usually the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps.

Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. If your subscription is still active, your data should remain available. Also, make sure to select the correct company. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it's responsive, I recommend that you clear its cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

Once done, invite your accountant again.

Fill me in and post about your results after the troubleshooting. It's my priority that you find the success you need.