I hear you on this, rskkr. 

I'll show the step-by-step process to help you renew the account.

Here's how:

1. Go to the Gear > Account and settings.
2. On the left panel, click the Billing & Subscription tab.
3. Go to the QuickBooks section and select the Subscribe or Renew button.

I'm adding this article for reference: Renew my account subscription.

If you still want to reach out to Maribeth, I'd recommend using our direct contact details below. One of our specialist can pull up your account and see the previous conversation.

Here are the steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a Message or Email.

For the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Email.

To help with other tasks in QuickBooks Online, you can read our articles for guides and tutorials.

I'm always around to help you out with other questions you might have for QuickBooks Online. Just add a reply below and I'll get back to you. Thanks.