Let's get this checked out for you right away, gopi1.
We need to verify if you still have an active QuickBooks subscription before you get a refund. To perform this process, I recommend contacting our QuickBooks Online Team. They can pull up your account and check your subscription.
Then, process a refund once verified and cancel the active account so you won't be debited again.
Here's how to get in touch with them:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Feel free to click the Reply button below if you need additional information. Just tag my name, and I'll get back to you.
