sweitzerinc, we appreciate your coming to the Community forum. I appreciate you sharing your QuickBooks account billing experience. I'll connect you with the appropriate team to deal with this kind of issue.
Please understand that we do not want you to encounter this problem. I advise speaking with our Live Support Team. They are the team that can look through your subscription details and assists you how to obtain a billing refund.
To contact support:
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon.
- Type in your concern then hit the Let's talk option.
- Choose Contact Us to connect with a live support agent.
- Select Start a chat with a support expert or Get a callback from the next available expert.
Moreover, visit this article for more resources on managing your subscription: Update billing, payment, and subscription info in QuickBooks Online. You can also change your credentials in QuickBooks Online.
If you have any questions about QuickBooks, we're always ready to help. Use the Reply button below or post in the Community again for additional questions. I'm glad that I was able to assist you today, sweitzerinc.
