We have one person in our office who's Profile program will not open, the others all work fine.

We have run the latest update on our server and all workstations including the affected one (2021.3.5)

I have reinstalled the program on the affected laptop but still receive the same error message and the program will not open at all!

Error message #1: An error occurred while reading your license data. Please re-enter your license.

- Clicking 'OK' brings up Error message #2:
Error message #2: Exception EOleException in module profile.exe at 001CD236 Object reference not set to an instance of an object.

- Clicking 'OK' does not do anything except close the error message window.

How do I fix the licensing error without being able to open the program.

Note: I had this same error message appear on one of our server installs, but the program opened after the error messages and I was able to correct the license issue.