Hello,

I successfully updated my ProFile license for 2020 T1 on my home PC. When trying to do the same on my work PC, I keep getting "License Error Occurred: An invalid license-product code combination was entered".

I contacted phone support, they recommended I re-install ProFile (which I did), and I still get the same error when trying to update the license.

To troubleshoot on my own, I tried entering the license on ProFile on a new laptop I just purchased, and sure enough it worked just fine.

I tried again to enter the product/license on my work PC, and again get the same error. No flex licensing options, nothing. Why do I keep getting the License Error on my primary work PC? Has anyone encountered this problem? If so, how did you fix it? I am 100% certain that the product code and license key are correct. All computers in question are up-to-date running Windows 10.

Any insight appreciated.

Thanks

Gary