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Its an installation issue. try to run proreg first
https://profile.intuit.ca/support/en-ca/help-article/other-articles/run-proreg-repair-profile-module...
If it does not work, try a clean uninstall
https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profil...
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