United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here

Reply to message

View discussion in a popup

Replying to:
Bonny_
Moderator
Moderator
‎July 19, 2019 09:55 AM

Reply to message

Hi jessica16,

 

Welcome to QBCommunity!

 

Sorry to hear that you're experiencing the green circle.

 

I would recommend running QuickBooks on Google Chrome. If you're still experiencing this error on Google Chrome, try these troubleshooting steps:

  1. Clear your browser cookies and cache: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
  2. Try and open QuickBooks in an Incognito window (Ctrl + Shift + N).
  3. Ensure Google Chrome is on the latest version.

If the green circle persists, contact our Customer Success Team so we can do some further troubleshooting: https://quickbooks.intuit.com/au/contact/

 

Bonny

Reply