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Replying to:
AlverMarkT
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‎February 26, 2025 06:32 AM

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I’m glad you reached out to us for assistance, @SSWANSON2. It’s important to ensure QuickBooks is set up right from the start. From what I gather, you’re looking for clarity on whether the expert onboarding sessions offered in the AU region can be accessed globally by your clients or if there might be restrictions depending on their location. I'm here to provide the information you need.

 

If you or your clients are based in Australia (AU) and use QuickBooks Online (QBO) in the AU region, the expert onboarding session mentioned by my colleague above is accessible from anywhere in the world, even while travelling abroad. However, keep in mind that some countries may restrict access to the Intuit website and expert guidance due to government regulations. I'm adding this article as a reference: Why Intuit can't provide products, services, or assistance to some countries.

 

When ready, you can click on the link my colleague has provided to schedule an onboarding session.


 

On the other hand, if you meant that your clients are subscribed to QBO outside the AU region, QBO still offers region-specific support for onboarding setup guidance. I've added several links to get started with QuickBooks that include details about the onboarding setup in different regions:

 

 

Since the QuickBooks dashboard is the first thing you'll see when you sign in to your QBO AU account, I'm including this article as a future guide to learn more about the dashboard display: Get started and adjust settings after you sign up for QuickBooks Online.

 

Thank you for sharing your concerns with us today, SSWANSON2. It's essential to have all the right information right from the start and I hope the details I've shared help point you in the right direction. If you need additional assistance, feel free to click on the Reply button, and we'll do our best to help. Have a great day ahead!

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