I can help you locate the Undo button, Raindear.
Please note that the Undo option won't appear unless you've opened the client's company file from within the QuickBooks Online Accountant.
If you've confirmed you're in the client's company file, but the Undo button is still not visible, let's perform some troubleshooting steps to help resolve this issue.
In certain instances, QuickBooks can display unexpected behavior due to browser-related issues, leading to missing specific features. Open your QuickBooks account in a private or incognito window. Private browsing does not use extensions and prevents browsing history from being saved in the cache.
Please use these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- MS Edge and Firefox: Ctrl + Shift + P
If the Undo button has now appeared, switch back to your default web browser and clear the cached files. Otherwise, switch to another supported browser if the issue persists.
I've included the following resources to assist you with reconciliation issues:
You're welcome to reach out again if you have further questions or issues undoing reconciling accounts in QuickBooks Online. I'll be here to give you the information you need.
