This isn't the experience we want you to have, tmhsmith23.
I appreciate you attempting to resolve the bank rules issue by doing some troubleshooting steps. This issue is currently being investigated. Our engineers are already working to resolve the problem.
I know you've already contacted our support many times. If you haven't been included in the list of affected users, I recommend contacting them again. This assures that you'll be notified through email once the problem has been resolved.
- Sign in to your QuickBooks Online company.
- Select Help (?).
- In QB Assistant, enter the topic you need help with. You can also enter questions.
- Click Contact Us to connect with a live support agent.
- Choose a way to connect either via Start a chat or Call us.
Please see this article for the support hours: QuickBooks Online Support.
For future reference, I'm adding this resource as your guide in reconciling your account to ensure QuickBooks balances match with your bank and credit card balance: Reconcile an account in QuickBooks Online.
Don't forget to visit the Community space again if you need further assistance with banking. I'll be glad to help you out.
