Hello there, @epc-strata-iinet.
Thanks for providing an update on this, Since the basic troubleshooting steps for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.
At the moment, we don't have a turnaround time as to when it will be fixed. I'd still suggest contacting our Customer Care Support to get you added to the list of affected users. This way, you'll be notified whenever the fix is available.
Our representatives are available from 6:00 AM until 6:00 PM on weekdays, and from 6:00 AM until 3:00 PM on Saturday.
Here's how to contact us:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- From there, select the Contact Us button and enter your concern in the description box.
- Once done, select the Call us or Get a callback option.
To ensure we address your concern on time, check out our support hours.
In the meantime, you can check on the following FAQs to know more about what you can work on iPad and iPhone when using the app:
You can visit this website: Mobile Applications Hub. This link contains resources about installing the mobile app, fixing login issues, running reports, and updating your billing information.
Let us know if there's anything that you need. We're always here to assist.
