Good work and thank you for sharing the troubleshooting steps you've tried, @epc-strata-iinet. This way, I can determine where to start helping you reconcile your bank account balance.

Since the amount still doesn't match even after refreshing your data, let's consider deleting your app and installing it again. By doing so, the system activates the integrated connection between your accounts and syncs your transactions.

If this does not work, we'll have to log in to your QuickBooks Online account via any browser application on your iPad. Like so, we can find out if it's the iPad itself having issues in receiving your company data. Use this link to log in: qbo.intuit.com.

I'm also adding this reference with the tips and topics you can use while working with your banking transactions: Find Help with Bank Feeds and Reconciling Accounts in QuickBooks Online.

Don't hesitate to comment below if you have additional questions while working with your bank transactions or anything about QuickBooks. I'd be more than happy to help. Take care and stay safe!