Hi samantha12,

I understand. In this situation, the best option would be for you to reach out to the representative handling your case; while I am unable to retrieve and locate your information on this platform, the agent will be able to investigate this for you specifically as the answer may be dependent on the error you have experienced and what needs to be done to resolve the issue. If you have received email communication regarding your case you can respond to that as it will go through to the agent directly, or give our Support Team a call on 1800 046 038 to discuss this further. 

-Kass