Hello, aljoba123.
I appreciate you taking the time to troubleshoot the issue you've encountered. Don't worry, I've got some troubleshooting steps to help you figure out the error.
We can perform QuickBooks clean install in your system. This allows you to completely uninstall the program and resolve any issues it may have caused.
But before doing it, let's make sure we back up the file. This ensures that you will always have a current copy of your critical accounting records in the event of a data loss.
Then let's go ahead and perform the Clean install. I'll show you how to do it:
- To begin with, hit on the Win + R keys to launch the Run command. Afterward, type Control panel.
- Choose Programs and Features or Uninstall a Program.
- From the list of the installed programs, choose QuickBooks Desktop and hit on Uninstall/Change, Remove, and then Next.
- If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
For more details and other solutions in case of solution1, doesn't resolve the issue we can perform other steps in the article: Clean Install in QuickBooks Desktop.
If the same thing happens, I'd suggest contacting our Customer Support team, who will be able to access your account in a secure environment and dig deeper using their advanced tools.
Here's how to get their contact information:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Choose your QuickBooks Product.
- On the Contact Us page, click a topic.
- Click on the Get Phone Number button to see the support number.
I'm always here together with my colleague to help you more in case you need one. Take care!
