This is a perfect example of a "non-answer" answer.  "I'm here to ensure you're able to properly record your PPP Loan" but you don't do anything of the sort.  Instead you send people off to another link and another team and links that talk about how to use the money, prepare to apply for forgiveness but talks nothing about how to do the actual recording.  QB has become very good at absolutely ignoring the real requests of their users and instead sending them on wild-goose chases or not answering the questions asked but instead trying to upsell services that no one requested in the first place.  I'm very disappointed with the way QB Support has changed how they handle real questions that are relevant and pressing.  The original question did not ask "I've received the money, how do I record it?" The answers given by the QB team are either describing how to record the deposit or simply saying "we can tell you how to get a loan and how to spend the money."  We already got the money, spent it, applied for forgiveness and received it! All without the help of QB.  If you don't know how to answer the question or simply are not going to read the actual question and answer it as asked, stop wasting people's time or gas-lighting them into thinking they need to be more dependent on you than they already are.