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Replying to:
ZackE
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Thanks for reaching out to the Community, ladet. I appreciate your detailed information.

 

I tested this myself in our test drive account and encountered the same issue. Upon clicking to a contractor's profile who's already been invited, there's no Send a reminder link available to use.

 

Here's an image showing my experience:

 

I also performed all of Intuit's troubleshooting steps for browser-related issues and tried in multiple browsing applications. Each time I received the same result, no Send a reminder link.

 

After testing it out myself and noticing the same issues you're mentioning, I took a look through our investigations and found Intuit's most recent one about this topic. Its case number is INV-70583.

 

The investigation is currently closed and an official workaround was noted in it by Intuit's Product Investigations team. Your best option when this occurs is to delete the contractor profile by making it inactive, adding them back into your books with a new profile, and making sure the option to email them to complete their profile is ticked.

 

Here's how to delete a contractor profile by making it inactive:

  1. From your Contractors screen, find a contractor you want to delete, then click their display name.
  2. Underneath their display name, where it says "Active", use the available drop-down arrow ().
  3. Select Mark as inactive.

 

Here's how to create a new profile for them and make sure they're sent an invitation email once its created:

  1. From your Contractors screen, click Add a contractor.
  2. Enter their Name and Email.
  3. Be sure to leave the Email this contractor to complete their profile. They'll get their own account to safely share their personal details. option turned on. This will assure they receive an email invitation. If it was turned off, tick its check box to turn it back on before proceeding.
  4. Select Add contractor.

 

If you create a contractor profile without emailing them an invitation to complete their personal details, you can click their display name, Send email, then Send to invite them.

 

Once they've set up their profile, they'll be able to access their 1099 form(s) by going to the Clients menu, then opening the Forms tab.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please feel welcome to send a reply if there's any questions. Have an awesome day!

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