My problem has been resolved. I contacted support via phone - the support person was great. She got the problem logged and the right resources involved to investigate the problem. After doing a screen share and showing her and the "back end" support person what was happening, the Export function was "disconnected" and then we set up Exporting again and the transactions were then able to be exported from Payroll to QBO. I wish that she was the first person I connected with (she was the third call in for me - but I am very happy that she was able to resolve the problem.