Hi there, dulrich.
I appreciate you for coming back to the thread and adding extra details about your concern and for performing some steps to resolve your issue. Also, I understand that things have been challenging for you and that it's not the sort of experience we want you to have when filing payroll tax. With this, I'll ensure you'll be routed to the right support team to assist you further with this matter so you can file your forms accurately.
I recommend contacting our QuickBooks Desktop Payroll Team. They have the tools to pull up your account which is needed in investigating the cause of the issue. They can also provide possible reasons why the problem keeps happening.
Here's how to reach them:
- Open QuickBooks.
- Go to Help and select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue and choose Continue.
- Sign in to your Intuit account and select Continue and Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
You can also browse this article to see extra details on how to contact our Payroll Team: Contact Payroll Support.
Lastly, you may refer to this article to view steps on how you can easily e-file your federal tax forms and e-pay your federal taxes electronically to make sure you stay compliant with the IRS: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.
I'm just a post away if you have any other concerns about filing payroll forms or any issue while working with QuickBooks. I'll be happy to help you out. Take care always, dulrich.
