Hi there, @BeccaTwig.
I appreciate you for trying out the steps provided by my colleague above on how to run the Paycheck history to retrieve your employee's details.
I replicated your concern and it shows that the Show in employee lists only option won't matter if it's checked or unchecked when searching for the created check. You can check this box if you don't want to see this employee show up in your accounting method and list.
To isolate this issue, let's perform some browser troubleshooting steps. First, let's try accessing your QuickBooks Online (QBO) account on the incognito window. This way, we can check if it's a browser-related issue. Here are the keyboard shortcuts:
- Control + Option + P (Safari)
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
Once done, contact support again by going to the Help menu. If it works, we have to clear your browser's cache to optimize your browsing experience. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.
If the issues persist, I suggest contacting our Customer Care Support. I know you've called in several times already. However, a new investigation might be created that'd be investigated by our engineers.
Here's how:
- Navigate the Help (?) icon.
- Select either of these to start: Assistant or Search.
- Choose a way to connect with us: Start a chat or Get a callback.
I'd also encourage you to visit these helpful articles below. This link contains payroll tasks and steps on how to invite employees to the workforce.
I'm always here ready to lend a hand if you have any other follow-ups about managing your employees in QBO. I'm always here to help you out. Keep safe always.!
