Hi there, JanelleB.

Welcome back to the QuickBooks Community. I appreciate you for performing some steps to fix your issue about exporting data and I understand that things have been challenging for you about this transferring payroll data. 

Please know that we aim to deliver customer satisfaction at all times and we fix or address an issue as soon as possible. With this, rest assured, that there's someone from our support who will review your account and cases in a secure environment to provide further assistance.

Lastly, you may refer to this article to view steps on how you can change and manage payroll preferences setup: Export your payroll data into QuickBooks.

Please don't hesitate to post again or click the Reply button below if you still have concerns with exporting payroll data in QuickBooks. I'm always here to assist you. Have a great day, JanelleB.