I can see that you did everything you could, @mitali. Thanks for providing details of your concern. I'm here to route you to the right support.

I can see that you already called us about the charges, but I still recommend contacting us again. They have the tools to pull up your account in a secure environment and be able to investigate why you can't get the address change on the paystubs. They also have the tool to switch your primary work location.

You can reach them using this link: Contact Payroll Support.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types

Lastly, you may refer to this article to see steps on how you can manage your payroll accounting settings to track your payroll transactions efficiently: Change your accounting preferences in QuickBooks Online Payroll.

Don't hesitate to post here again if you have further concerns managing your employee's paystubs. I'm always ready to lend a hand. Keep safe and have a good day.