I understand that the error needs to be corrected as quickly as feasible, @ccert. As a result, you may start handling your employees' taxes without delay.
Please know this isn't the impression we wish to leave you with. The Something's not quite right error should be fixed by following the browser troubleshooting procedures above. Since it doesn't resolve and there's no open investigation, I'd advise getting in touch with our experts. Our support team may securely examine your account and look into this issue more thoroughly. Also, they can escalate the situation and launch an investigation if necessary.
Although I'd love to look further into this for you, but I don't have the same types of tools needed for the job as our Customer Care agents do. To reach them, follow the steps outlined by my peer Rea_M above. Ensure to contact them within business hours to ensure a swift response.
Moreover, visit these articles below on how to manage your employee's paystubs, information, new hire report, and other payroll topics:
Do you need help in managing your employee's information or running payroll? Just leave them in the comment section. I'm happy to provide guides to achieve your tasks. Keep safe always.
