I appreciate you laying everything out, @thedlund.

This is not the kind of service that we want you to experience. I understand that you wanted to get rid of the states where you no longer have employees. With this, we have escalated this post, and someone will review your account and reach out to you if more information is needed. Also, to discuss the issue further.

Nonetheless, we’ll take note of your experience with our representatives. Thus, we’ll take action on it to improve our way of delivering a resolution to our valued customers.

Stay in touch on how we can assist you further with your multi-state list. I’ll ensure you get assistance in no time. Stay safe!