Good day, @darlene_hannah.

I'll help you add a work location for the state of Virginia in QuickBooks Online (QBO) Payroll. 

Before we proceed, can you share with me the error you're getting when doing the steps above? 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to add a work location for VA. 
 

To isolate the issue, let's run some basic troubleshooting steps. This way, we can identify if the problem is cache related. Simply press the following shortcut keys to access this mode:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, follow the suggested steps to add a work location. If you're able to successfully set it up, go back to your regular browser and clear its cache. If the issue persists, use a different supported browser. This could be a temporary issue with QuickBooks and the current browser that you use.

For additional resources, you can check out these helpful articles: Employees and Payroll Taxes.

Please don't hesitate to reach out to us again if you have further payroll questions. We're always here to help.