This isn't the kind of experience we want you to have when using QuickBooks, Info-at-All-time.
I'd like to help and share what I know about the log-out time feature.
QuickBooks Online time-out function is designed for the security of your data especially when you're away from your computer for several minutes or hours. When you set your timeout duration to a specific setting (1, 2, or 3 hours), you'll remain signed in that long before being logged out for inactivity.
QuickBooks Online measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form. If you are timed out, sign back into your company to continue where you left off.
I got the point on how important to keep things before automatically logging out in QuickBooks. With that, I'd recommend saving everything before the maximum hours end. It's how to keep all the transactions entered into the program.
At the moment, we're still using the time duration to stay logged on in QuickBooks. While the auto-saving of transactions isn't an option, you can send a product request about this feature.
Here are the steps you can follow:
- Go to the Gear icon.
- Select Feedback.
- Enter your comments or product suggestions.
- Then, select Next to submit feedback.
In addition, you can check out this article in case you experience an issue when signing in to your account: Get help if you can't sign in to your QuickBooks Online account.
You can always post here if you have further questions about the time-off feature. We're all right here to help anytime.
