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Replying to:
DebSheenD
QuickBooks Team

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Hello there, HichamHajji.

 

Changing your primary work location on your Payroll account is our top priority. 

 

In QuickBooks Online (QBO), we can only modify your primary work location by updating the work location address. However, changing the primary location is different, and we'll need help from our Payroll Support Team to get it done. But first, we can set up your new primary work location, so they can just select it when you contact them. To add a new work location, follow the steps below:
 

  1. Click the Gear icon and choose Payroll settings.
  2. Select Work Locations, then choose Add a Work Location.
  3. Add the new work location, then Save.

For changing your primary location to a new state, just follow the steps and details in Changing a primary state article. 

 

Once done, you can now get in touch with our support team. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
 

  1. Go to the Help menu at the upper right.
  2. Choose Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Tap Get a callback.
  6. Type in your contact info.
  7. Hit Confirm my call.

 

For more details on how to manage your employee work locations, check out the Set up and assign a new work location article. Visit our Payroll page for more insight s about managing your payroll on your account.


If there's anything else you need help about changing your primary location, you can always get back to me. I'll be around to back you up. Have a great day!

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