Thanks for the clarification, Phenom.
Since there are no changes made in the settings, let's verify if the browser is causing this error message. We can follow the recommendation below to resolve this unexpected behavior.
We can start refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. Once done, log in to your account through an incognito window. It doesn't store cache that why we recommend using it.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it works fine, we can clear the cache of your regular browser: Clear cache and cookies to fix issues. This helps remove any browser-related issues and refresh your browser's settings.
Aside from that, we can use other compatible browsers in QuickBooks Online.
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 75 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.
Stay in touch if you need more help exporting data and fixing unexpected errors in your account. We're all ready to help you in any way that we can.
