I have been on phone with tech "support" for approximately 10 hours. Last time, it was 2.5 hours. She was talking to Tier 2 and Tier 3. No one knew how to handle it. Tier 2 was observing my actions. The tier 1 person was very sincere and really tried to help. She offered a link, userid and password to upload my file. Canned message without a lot of instructions. I could enter the file names into a box but wasn't a "Upload" or "Send" icon to press. I ended up completely building a new company file without any employees, then manually entering the 16 employees and 6 months of pay and taxes from 1/1 to 6/30. Not a fun task but it seems to have solved the problem. Been lied to and hung up on several times by Tier 1 "support". This is not a "stupid user" error, I know myself around QuickBooks (having taught it at the college level and used since 1997).