Hello, donglenn.
I appreciate all the troubleshooting steps you've performed to get this working. At this point, I'd recommend reaching out to our technical support so we can look into your payroll setup and investigate this issue. Here's how to connect with us:
- Open QuickBooks Desktop.
- Go to the Help menu, then select QuickBooks Desktop Help.
- Click Contact Us at the bottom, then enter a brief description of your issue.
- Select Let's talk, and then pick a support option.
I've also included an article that'll help you set the available preferences in QuickBooks Desktop Payroll. This helps you in managing your payroll: Set Preferences for Payroll.
Other questions in mind? Let's hear them out. Drop a comment below, and I'll get back to you.
