I appreciate your efforts in doing some troubleshooting steps to help send paystubs, @tammylucero.
Since you already tried doing the possible steps to resolve your concern, I'd suggest getting in touch with our QuickBooks Desktop payroll team. They have additional tools to pull up your account to investigate this further and help find a fix.
To proceed, here's how:
- Open your QuickBooks file.
- Go to Help menu, then choose QuickBooks Desktop Help.
- Click Contact Us.
- Enter your concern, then select Continue.
- Choose Start messaging or Get a callback from an expert.
Additionally, I've attached an article to help create a customized email template when sending messages/forms from QuickBooks: Create custom email templates in QuickBooks Desktop.
Please don't hesitate to visit us again if you have further questions about sending paystubs. I'm more than happy to offer help. Have a nice day.
