I can see the urgency of getting your issue resolved, @Ben23_1. I'm here to help you so you can send payroll.
The payroll error 2107 happens when you fail to send employee salaries via Direct Deposit (DD). And the most causes of this are the following:
- General internet connection issues and invalid security certificates.
- Internet security and personal firewall software settings.
- Incorrect system date and time properties.
- Sending in multi-user mode.
- A network time-out prevents QuickBooks Desktop (QBDT) from connecting to the server.
To have the most recent security patches and bug fixes, we need to ensure that your QuickBooks Desktop account and payroll tax table are updated. After that, send payroll again. But if you encounter the same issue, I suggest performing the additional steps indicated in this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.
However, if you're done performing the above steps, this time, I recommend contacting our Customer Care Team. They have the tools to pull up your account to investigate the root of the problem and why the issue keeps appearing.
Here's how to reach them:
- On your QuickBooks account, go to the Help menu at the top.
- Tap QuickBooks Desktop Help.
- Choose Contact Us.
- Give a brief description of your issue.
- Click Let's talk and then choose a way to connect.
For more info about our contact options and support availability, see this article: Contact QuickBooks Desktop support.
Feel free to get back to this thread if you need more help. We're just one comment away. Keep safe!
