Good evening, @ScintillantShadow013. 

Thanks for chiming in on this thread. 

If you've tried all the browser troubleshooting, then I suggest contacting our Customer Support Team for additional assistance. They'll be able to review the account and determine why this is happening. 

Feel free to let us know how the call went. We want to ensure you get this taken care of as soon as possible. Have a great day!