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dso0216
Level 6

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Received an approval.  Still unable to send payroll due to direct deposit limits.  Had an email authorizing limit increase.  Unable to find where to enter authorization number.  Call support.  Very difficult to understand rep.  While speaking (or trying to speak) I noticed the email had the bank the client used about 10 years ago.  Rep said to reply to email with current bank which I did.  She then tells me to look for another approval email.  I've seen nothing from Intuit since last night.  Payroll needs to run today.  She tells me to issue manual checks I respond that client has no manual checks!!  Many younger clients no longer have accounts with checks.  Help!!

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