This isn't what I want you to experience with our QuickBooks support, 250851642. 

Let me make it up to you by ensuring you can start working on your file in QuickBooks Online.

Since we'll need more details of your concern, our admin will send you a personal message. Please expect a message from them.

Additionally, I've added an article that'll help you set up your QuickBooks Online account accurately: Everything you Need and Resources for Getting started.

I appreciate your understanding on this matter. Please know that we're determined to get this resolved.