I have been a QB desktop user for 25 years.

last week I called and switched to QB Online.  Paid the fees, Nikki set an appointment for an Online "Expert" to call me, IT NEVER HAPPENED!  TOOK TIME OFF WORK, SITTING AND WAITING FOR THE CALL.

so, I went on chat, the lady went back and forth for 15 minutes, then ABONDAND ME!  QB can verify all this by checking the chat box transmission!

I am now asking for a supervisor to contact me, and I can get on with my Online QB.  Do you think this will materialize?????

Terrible customer service!!!