I hear your sentiments, @29440. This isn’t the kind of impression that I’d like you to have. Allow me to chime in and make sure you get routed to the right direction of support to sort this issue with QuickBooks Online Payroll. 

I realize the necessity of getting this handled as soon as possible. With that, I’d suggest reaching out to our Payroll Support Team again. They have tools to pull up your account in a secure environment and will assist in correcting your W2s. 

In the meantime, I'll share with you this article if you want to know more about how report health insurance you offer or reimburse to your employees on their W-2s: Report employer health insurance on W-2s.

You can always reply or reach out to us again if you need anything else about payroll in QBO. We're always here to guide and assist whenever you need help. Have a good one!