I hope they have more luck than I.  QB customer support used to be excellent but in the last years it has gone down hill dramatically.  I tried 4 times today, for no avail - for about 90 mins total - also on a different subject last week - a couple of hours.  Both times they could not help me and then I found a solution myself - QB is going to decline rapidly at this rate.  I used to sing their praises to everyone - unfortunately the opposite is currently true.  I do hope they pull up their socks soon, before it's too late.