It’s nice to see you in this thread, agatham323.
I’ll be glad to help reverse the payment you processed in QuickBooks Online (QBO). Let’s sign up to the Direct Deposit Reversal form to send the request.
Before proceeding, let me share some information on when to perform the process mentioned above.
- You can make a request between the 3rd and 5th day after the pay date. This is to ensure that the original paycheck wasn’t rejected. If it's rejected, there's no need for a reversal.
- The bank account you want to reverse funds from must still be in the employee's profile.
- The reason for the reversal is in compliance with ACH or EFT laws. For example duplicate payments or unintended payments.
- The total amount(s) must be greater than $50 (due to the $75 direct deposit reversal fee).
When you’re ready, follow the steps below to start the request. Here’s how:
- Click here to access the Direct Deposit Reversal form.
- Tap the New Request menu and complete the required information and transaction information.
- Press the Save menu.
Once it’s approved, you can void the paycheck in your payroll records. For more details into this process, check the following article: Reverse a direct deposit. It includes information on what happens next after submitting the request.
However, if you wish to void or delete your direct deposit paycheck, let me share this resource for detailed instructions: Delete or void employee paychecks. Then choose QuickBooks Online Payroll.
Please note that QuickBooks may allow you to either delete or void a paycheck. This will also depend on your processing time and payroll service.
You can bookmark this article in your browser for additional resources: Fix direct deposit issues. From there, you’ll learn how to deal with some common direct deposit concerns such as missing the deadline to send the transactions, workers who didn’t’ get the funds on payday, and so on.
Additionally, this link contains topics on how to handle any payroll-related tasks in QBO: Payroll guide. You'll have to choose the article to see the complete details or troubleshooting steps.
Reach out to me again if you have additional concerns about reversing payments. I'll be more than happy to get this taken care of for you. Stay safe and have a good one.
