Hi there, @Dale72.
I appreciate you joining this conversation and following the steps shared by my colleagues above. Allow me to jump in and help ensure this is taken care of for you.
Since the issue persists after performing those steps above, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us and choose a way to connect with us.
For more tips and other resources, I also recommend visiting our website: QBO self-help articles.
I'm only a few clicks away if you have more questions about this or anything else QuickBooks. I'll be here ready to help. Take care and have a good one.
