Thanks for your prompt reply, Kate43.

As I’ve read your concern, it looks like that you need further assistance with our Payroll Specialist Support. Contacting them is the best thing to do here.

Please take note that our support hours for QuickBooks Desktop Payroll Basic, Enhanced, or Standard Payroll starts from M-F 6 AM to 6 PM PT. For the Assisted Payroll version, we're available any time, any day.

Here's how you can reach out to our support team:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number in this article: Contact Payroll Support.

To help manage your paychecks moving forward, please feel free to read this article: 

• Create and run your payroll
• Delete or void employee paychecks

You can always post a reply on this thread if there's anything else you need. We're around to help. Take care and stay safe.