Hello there, rhsayles.
I'm here to provide updates of the investigation about adding a new time tracking user in QuickBooks Online (QBO).
Our team of product engineers are fully aware and are still working on resolving this. We'll make sure to update this thread once we receive some progress of the investigation.
In case you're not yet part of the containment list of affected users, I encourage you get in touch with our QuickBooks Care Team so they can add your company information. Updates will be disseminated through email once this gets resolved.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help icon in the upper right of the screen.
- Select Contact US on the pop-up.
- Enter what you're needing assistance with in the How can we help? field and choose Continue.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
Let me know if there's anything else you need. It's always my pleasure to assist.
