I want to make sure you can invite your employee to the QuickBooks Workforce, @Horton2.
Since the email was entered incorrectly, you'll want to cancel the invitation and resend it again. Here's how:
- Open your QuickBooks Desktop company file.
- Go to the Employees menu, then select Payroll Setup.
- From the Employee list, click the drop-down under Action. Then, choose the option to cancel.
- Once done, close the setup window. The Invite page should show, then process the invitation again.
If the invite page doesn’t load, it might be a setting on your browser stopping it. In a couple of clicks, you can turn on ActiveX filtering. Then refresh the page, and you should be good to go.
If you get the same result, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this resolved.
Once your employees already have their workforce account, you might want to provide this article to your employees: View your paychecks and W-2s in QuickBooks Workforce. This will help them see their paychecks, W-2s, and personal info in Workforce.
Keep in touch if you need more assistance inviting your employees to workforce. I'm still open to your replies, @Horton2.
