Thanks for joining the thread, @flourishfamilies. Let me assist you with any issue you may have.
Since the issue persists on your end, I'll route you to the right support to get this resolved.
I suggest contacting our Payroll Support Team again for assistance. This way, they can further investigate this matter for you.
In addition, I've got these helpful resources for your guide:
Also, feel free to browse this link here if you need help with other tasks in QBO. It has topics with articles that'll help you through the process. Just look for responses that suit your concern.
Please feel free to get in touch with me here for any additional questions. The Community always has your back. Have a great day!
