Thank you for joining the thread, @wjd1. I can give some information on how you can resolve the issue.

You can perform the basic browser troubleshooting to help you isolate the issue and make your browser load faster. This helps refresh the website and clear the cache that is blocking you from printing 1096 form.

Here's how:
 

1. Restart your browser.
2. Log in to your account and try to print again your transactions in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:
   
   Google Chrome: press Ctrl + Shift + N  
   Mozilla Firefox: press Ctrl + Shift + P
   Safari: press Command + Shift + N
    
3. If it works on the private browser, you can go back to the regular browser and clear your browser's cache. From there, try to print again your 1096 form.

You can also refer to this article for the detailed steps on how to print 1096 form: Print a 1096 form in QuickBooks Online.

I've also added this article to learn how to order 1099 and 1096 forms for QuickBooks: Order 1099 and 1096 forms.

Please let me know if you need further assistance on how to manage sales forms and purchase orders. I'll be here to assist you. Take care!