I appreciate your time in joining in on this thread, Dawn H.
I'd like to add some additional info about this ongoing issue.
At the moment, the investigation is still open and we're unable to get updates when it will be fixed. In the meantime, you can click here and follow the workaround shared by BigRedConsulting.
If you're still having the same issue, I recommend contacting our Customer Care Team. They'll add your company information to our notification lists, so you'll be updated with when the issue will be resolved.
Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus starts from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.
- In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
- In the Have a Question window, click the Contact Us link at the bottom.
- From the Contact Us page, select any topics.
- Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.
You can also get our direct phone number on this link: Contact QuickBooks Desktop support.
In addition, check out these articles to learn more about the reports in QuickBooks Desktop and how you can customize them:
Feel free to hit the Reply button below if you have more questions about the payroll reports or need help with other task in your account. Take care and stay safe.
