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Replying to:
Carneil_C
QuickBooks Team

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Thanks for getting back to us, @harleycaldwell. I’ll be glad to share some workarounds and information about this issue.

 

This isn't the kind of service that we want our customers to experience. At this time, we have an open investigation for this exact issue you stated above. Our engineers are aware of this and are working to find the root cause to resolve this issue. 

 

As a workaround, the first thing I can suggest is to look at a possible browser issues. Stored cache can caused unexpected issues so let's try to do some basic browser troubleshooting actions first.

 

Here’s how:    

   
   1. Restart your browser.
   2. Open your browser's private window.
   3. Clear your browser’s cache.

 

If issue persists, I suggest contacting our QuickBooks Online Support  so that you'll be added to the list of affected users and be notified via email of any updates.

 

If you have any trouble with any transactions in QuickBooks Online, please let me know and I’ll do everything I can to help here in the Community!

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