Thanks for joining this thread, Susanschmeisser.
I recognize the importance of being able to use the direct deposit service. This can save your time since you’ll no longer have to manually pay your employees. Let me route you in the right direction to help you get back on track using the feature mentioned above.
I can see that you’ve already reached out to our Payroll Support Team about the issue. I still suggest contacting them again. They have the necessary tools to find which paychecks are causing the error 2107. Once identified, our specialist will be able to remove the hold on the account.
Let’s open your company file and go to the Help menu to get the support information. Here’s how:
- Click the Help menu at the top bar and select QuickBooks Desktop Help F1.
- Scroll down to the bottom of the window and tap the Contact us link.
- In the Contact Us screen, go to the Tell us more about your question section and enter the issue in the field box (error 2107).
- Press the Search menu and choose the support options: Call us to speak with an agent or Message Us for real-time support.
I know that my colleague already shared this article on the previous thread: Troubleshoot Payroll Service Server Error or Payroll Connection Error. I’m still adding this one here for additional resources. It outlines the complete instructions on how to resolve any payroll service connection error.
Also, this link contains resources that will guide you on how to easily manage any payroll tasks in QuickBooks: Self-help articles. From there, you’ll learn about processing forms, taxes, account management, etc.
Keep me posted if you still have concerns about direct deposit. I’m always ready to help and make sure this is taken care of for you.
